Though training your employees is a critical step in ensuring customer satisfaction and safety compliance, retail businesses also rely on their sales team to provide useful information on the products they sell. Unless your employees have photographic memories, they probably can’t remember every detail about every product you sell.
Vizual Trainer allows you to upload product information, customer reviews, informational video tutorials, and any other relevant information for associates to access from their smartphones at any time. If a customer asks your employee a difficult product question that they’re unsure about, your employee can scan the product barcode or search it by name to get detailed information straight from their phone.
Having access to limitless product information with FLX Systems’s software gives sales employees confidence in their claims and accurate and complete information on products. Plus, it will increase customer satisfaction. In retail, brand allegiance is key—your customers can buy a product from a competitor, but you want them to choose to buy it from you instead.