Effective Retail Sales Training Made Easy
Let FLX Systems help you empower your retail employees by giving them the tools they need to succeed.
If you want one-time customers to turn into repeat customers, you need to ensure they have a positive experience in your store. The expertise of your retail employees shapes customer experience. Give them on-demand access to product information with FLX Systems’s software, so they always have an answer to customer questions.
There are many learning management systems out there for retail employees. Using a learning management system helps you deliver and track training programs for your staff, update them on new products or sales, distribute compliance information, and give them access to product information. However, not all learning management systems are created equally—some offer tracking and data management, others offer customizable training software, and they all come at different price points.
FLX Systems understands that retail employees have a lot on their plate. That’s why we offer our affordable Vizual Trainer software to assist employees in training and development and give them access to detailed product information. With training and product information all in one place, retail associates can easily pull out their smartphones and get immediate answers to questions. Retail businesses can also use our Vizual Proof technology to conduct safety inspections or workplace incident reports with video cameras on employee smartphones.
Though training your employees is a critical step in ensuring customer satisfaction and safety compliance, retail businesses also rely on their sales team to provide useful information on the products they sell. Unless your employees have photographic memories, they probably can’t remember every detail about every product you sell.
Vizual Trainer allows you to upload product information, customer reviews, informational video tutorials, and any other relevant information for associates to access from their smartphones at any time. If a customer asks your employee a difficult product question that they’re unsure about, your employee can scan the product barcode or search it by name to get detailed information straight from the retail knowledge base on their phone.
Having access to limitless product information with FLX Systems’s software gives sales employees confidence in their claims and accurate and complete information on products. Plus, it will increase customer satisfaction. In retail, brand allegiance is key—your customers can buy a product from a competitor, but you want them to choose to buy it from you instead.
Vizual Trainer allows you to customize, deploy, and track training programs for any topic, such as OSHA compliance, customer service, safety practices, and products. Retail employees don’t have to leave the sales floor to complete their training—they can take advantage of slow periods to make progress on their training program straight from their mobile device.
You can use FLX Systems’s interactive overlay software to customize training videos for different roles and to create an engaging training program. You don’t have to hire a video crew to film a new training video; you can simply update your old training video with new, personalized information. With Vizual Trainer, you can use custom overlays on a single generic training video to create numerous customized training programs.