Water, gas, sewer, electricity, cable, telephone, and natural gas utility companies rely on field techs to handle work orders and provide on-site customer service. Training programs are crucial to give utility technicians the resources and information they need to succeed in their role. But when field technicians are always on the move, how can utility companies ensure they complete necessary training?
FLX Systems understands that field service technicians need flexible training solutions that integrate smoothly into their hectic workdays. It’s not feasible to expect a field tech to come back to an office during the day to complete a classroom training course. With Vizual Trainer, you can take advantage of natural breaks in their day and let them complete training at their own pace from their mobile device.
Field techs encounter various scenarios throughout their day, including simple home connections and complicated equipment repairs. Utility business owners who proactively train employees for every situation can provide better customer service and streamline the work order process. Introducing field techs to potential roadblocks before they occur is a great way to prepare them for the real challenge.
To anticipate all types of utility service scenarios, Vizual Trainer allows you to customize training videos with graphic overlays that provide supplemental information, such as quiz questions and external links. When employees can actively participate in their training, they’re more likely to retain the personalized information and use it to improve their customer service skills.