Utilities Field Tech Software for On-Site Inspections and Training
Give your utility field technicians valuable information and training tools straight from their mobile devices with FLX Systems’s software.
Field technicians are the face of your utility business. They travel from site to site to problem-solve with customers, set up new services, evaluate problems, and provide repairs. Don’t make them travel back to the office during their busy workday; let them complete training programs and create reports from the field with software from FLX Systems.
Water, gas, sewer, electricity, cable, telephone, and natural gas utility companies rely on field techs to handle work orders and provide on-site customer service. Training programs are crucial to give utility technicians the resources and information they need to succeed in their role. But when field technicians are always on the move, how can utility companies ensure they complete necessary training?
FLX Systems understands that field service technicians need flexible training solutions that integrate smoothly into their hectic workdays. It’s not feasible to expect a field tech to come back to an office during the day to complete a classroom training course. With Vizual Trainer, you can take advantage of natural breaks in their day and let them complete training at their own pace from their mobile device.
Field techs encounter various scenarios throughout their day, including simple home connections and complicated equipment repairs. Utility business owners who proactively train employees for every situation can provide better customer service and streamline the work order process. Introducing field techs to potential roadblocks before they occur is a great way to prepare them for the real challenge.
To anticipate all types of utility service scenarios, Vizual Trainer allows you to customize training videos with graphic overlays that provide supplemental information, such as quiz questions and external links. When employees can actively participate in their training, they’re more likely to retain the personalized information and use it to improve their customer service skills.
Do You Need Mobile Field Reporting Software Solutions for Your Utilities Business?
At the end of a service call, utility technicians often create reports to summarize the service provided. Creating a service report at the end of every job is time-consuming, especially if field techs have to type out detailed notes. With Vizual Proof, they can use a mobile app to record a video report, showing the equipment they installed or repaired and talking through the service experience.
If you require your field techs to report on specific subjects or provide an inspection report of the pre-work site and equipment they installed, you can use our video overlay software to create customized prompts for your field techs to follow. Vizual Proof allows you to create multiple step-by-step inspection guides for various service scenarios. Plus, FLX Systems’s video overlay software ensures that your field technicians will complete consistent, detailed reports after every call.
Utility field technicians are the face of your business, and they give your community access to essential public services like electricity, water, and gas. Give your field techs the resources they need to complete training, conduct on-site inspections, and create service reports from their mobile devices when it’s convenient for them. When field techs can spend less time creating reports and more time providing excellent customer service, your business will benefit.
Contact FLX Systems today to learn how our Vizual Trainer and Vizual Proof software can seamlessly integrate into your utility company’s daily routine and provide vital support to your field technicians.